Fixer Upper!

Why use this?

This method is used to prepare for a conflict resolution meeting in where the opportunity is given to deconstruct the problem and its causes, as well as resolve it.


Mentors should have an overview of the project and obtain information from different parties to understand problems holistically. Use conflict resolution and problem-solving techniques, such as Fixer Upper, to deconstruct and resolve issues. Reflect and readjust as necessary.

For the first part the volunteer has to write in the middle of the page at least 3 causes of the problem and connect it to evidence. The mentor is responsible for guiding the volunteer and to get different answers to the following questions:

  • How did you reach the conclusion that you came to?
  • Was it easy? Why? Why not?
  • How did you negotiate?
  • How was your group dynamic (conflict, leader, etc.)?
  • How did the group /parts reach an agreement?
  • How did the group deal with different parts?
  • How do you relate your choice with your previous experience?

In the end, both of you have to identify how the answers are interconnected with the causes and looking at the picture of the problem you have to find 2 possible solutions. This document is kept for both parties (taking a photo or a scan).

Tip from a Mentor

The problems are of different nature within a project so it is recommended that the mentor has an overview of the project. You must be in contact with the coordination of the project and try to obtain information from different parties in order to be able to understand holistically and not partially. If necessary, hold a session after the meeting and review the document and update again.

Extra Material

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